A Source for Professional Speakers & Meeting Professionals
How do your employees and managers like to be managed? All in the same way? Probably not. Do you use the same approach with each customer? I hope not!
Unfortunately, statistics show that you are probably in "good harmony" with less than half the people you deal with. That means there are a large number of people who are just not on your same page!
Many books and seminars are available on the subject of "social or personality styles." If you have been a student of this information, a small refresher may be helpful. The benefits for understanding the personality types of the people you have close relationships with include increased sales, improved family relationships, employee satisfaction and retention.
The ideas are simple, yet powerful. Think about your best employee or customer. Which of the four word strings below describe that person's style most of the time?
Aggressive and direct, likes to control. Call them direct.
Considerate, gentle and agreeable. Call them steady.
Talkative, enthusiastic and positive. Call them animated.
Thinkers, controlled and analytical. Call them organized.
As you review these traits, try to think of someone you know who fits each word string. It is so important when building a team in business that you consider the styles and compatibility of your employees. Two people with the same style put on a project together might cause some trying times!
You will notice some traits that are consistent with the respective types: The "aggressive" and "talkative" types will tend to talk more and try to take control in most situations. They will usually do things more quickly. The "considerate" and "thinkers" will think things through more completely and decisions usually come more slowly.
The "considerate" and "thinkers" usually control their feelings and emotions. They have a higher interest in tangibles and score keeping than the other styles. They tend to be big on setting goals and statistics.
Those who are talkative use more gestures and show more emotion. They share a strong interest in and about people along with the more feelings-oriented considerate style.
Note that very few trait
similarities surface between the direct and the steady, or the
organized and enthusiastic. Those are the combinations in communication
that require more effort for good rapport. This is especially
true if you are in a stressful, close environment or a long-term
relationship with that person.